For some years I have been criticised by the staff for turning sales into a dirty word at Abbey Telecom. It all stems back to my time at Mercury Communications where I was the recipient of complaint letters from customers … Continue reading →

All businesses should give something to a charity but cannot do universally for commercial reasons. Traditionally we have passed a cheque to North West Air Ambulance in lieu of sending Christmas cards and plan to continue with this. I am biased … Continue reading →

Cradles are starting to appear on the market which claim integration with phone systems, but is this strictly true? Although there is a definite requirement for mobiles and phone systems to merge together, it could be that some claimants are jumping … Continue reading →

When the moment comes when your firm cannot survive without phone systems then, as a boss, you are faced with a dilemma. Brand spanking, off the production line motor – or phone systems. Whether it is a bema, a Merc, … Continue reading →

The time is now and it is here, The moment of a brand new year. It’s prime to set a resolution, But it need not be – a revolution. It’s wise to think how we answer phones, Without this thought … Continue reading →