Most business people are aware that the ultimate tool to monitor what employees are saying to your customers is call recording software. But that can cost more than the actual telephone system itself for smaller businesses. So I am going … Continue reading →

Conflicts are best avoided if possible, there are no winners in a war and many other such sayings are used daily. They emanate from wise men that recognised the value of words in settling differences. They were correct as demonstrated … Continue reading →

These are the statistical facts from the questionnaire verified by independent market researchers from MCM Consultancy in January 2012.  A detailed table is at the foot of this document. You can continue to voice anonymously by using a pseudonym and … Continue reading →

I feel so young, well mentally anyway! I have just been to my first TweetUp and it wasn’t too bad. I didn’t know what to fully expect in advance of the gathering. It was organised by @DukPond in the private … Continue reading →

I would seriously question why companies who give a dam would consider having their phone systems answered by Indian subcontractors. Electrical supply is intermittent and the sight of their cables is beyond belief. India is a fantastic country with really … Continue reading →