Tony Raynor's Blog

I meet loads of folk who profess to be committed to web promotion but the event below should sort the wheat from the chaff. A free seminar with a twist is to be held at the top of Ben Nevis … Continue reading →

Small businesses similar to our telephone systems operation seem to be drowning in a sea of bureaucracy coming from Europe. This irritates me somewhat as when I go to France they have no earth wire on their mains electric and … Continue reading →

Every business should aim to have a “unique selling proposition” but to manufacture a USP is not appropriate. It must be central to your ethos and run through your veins. Everybody has it in them because we are individuals but … Continue reading →

In only forty seven seconds you will understand that telephone systems require a modicum of finesse when they are being installed. Asking the receptionist for four sugars in your tea might just be acceptable, but using the wrong sort of … Continue reading →

Any webmaster of repute knows that any site linking to your own is regarded as a vote of confidence by Google. It is the method by which search engines are able to judge the human importance of your resource. After … Continue reading →

Recession can be a good thing but it also exposes those without condoms. It is a natural selection process that encourages or eliminates the weak. Out of it comes strong companies who have honed lean techniques to lead their class. … Continue reading →

Most business people are aware that the ultimate tool to monitor what employees are saying to your customers is call recording software. But that can cost more than the actual telephone system itself for smaller businesses. So I am going … Continue reading →

Conflicts are best avoided if possible, there are no winners in a war and many other such sayings are used daily. They emanate from wise men that recognised the value of words in settling differences. They were correct as demonstrated … Continue reading →

These are the statistical facts from the questionnaire verified by independent market researchers from MCM Consultancy in January 2012.  A detailed table is at the foot of this document. You can continue to voice anonymously by using a pseudonym and … Continue reading →

I feel so young, well mentally anyway! I have just been to my first TweetUp and it wasn’t too bad. I didn’t know what to fully expect in advance of the gathering. It was organised by @DukPond in the private … Continue reading →